We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.
Can I purchase 1 more TB for my Plus account to reach 4TB?
Good morning, I currently have a Dropbox Plus account. I've already included a 1TB add-on with this. Now it's starting to fill up as well, and I'd like to add an extra TB to a total of 4TB. I don't see the need to switch to a Professional account, where I have to pay directly for 3 users, while I don't use this. is there a way to extend my Plus account? Thanks in advance.
Storage disappeared after free trial
My account is using just over 5 GB and has been that way more or less for at least the past 5 years without any trouble. I'm not sure what my total capacity was but I had lots of space available. Since I allowed the free trial of Dropbox Plus, and I didn't pay to continue it, my total storage has dropped down to 2 GB so I am 3 GB over. I did not change anything from my end but Dropbox has reduced my storage for no reason that I can see.
Family plan with more shared space !
Hi.... Is there any movement with regards to the ability to increase the Family Plan Storage Space. The Dropbox statement below hasn't changed for some considerable time - well over a year from memory. Thanks in advance Dropbox Family plan FAQs - Dropbox Help Can I buy more storage space? We’re working on a Family plan with more shared space, but an upgrade isn’t available yet. Individual Family members can free up space bydeleting unused files and folders, or they can opt out of Dropbox Family andchoose an individual planthat meets their needs.
Upgraded plan to Plus, but storage still only says 2GB
I just bought and upgraded my basic plan to the Plus plan, but my storage says I still only have 2GB. I also still do not have access to the help features even though I upgraded, so I cannot access those either to get help in what to do. How do I get my storage to upgrade to 2TB instead of 2GB?I'm not sure how quota is calculated with different Basic accounts
I'm a person (not a business) with several Dropbox accounts, linked to different Gmail addresses, for different purposes. I've had Dropbox Plus for one specific project. But it's a big expense for me. Last week, with my renewal date approaching, I wanted to see how much storage I was actually using. It was a challenge to access my own account details, payment history, and upfront price info — an unnecessarily complex process that felt a bit deliberate. But I finally saw this: PERSONAL DROPBOX SPACE USING 4.1GB OF 2 TB That is, I'm using only 4.1% of what I was paying to have Plus. Even adding more files in the future, I couldn't use 2TB in a million years. That's unwise for me. So I cancelled my upcoming Plus renewal (that is, I downgraded that account). When I got a warning today, I double-checked. Now, I'm suddenly OVER capacity — because Basic's measured in GB, not TB. Now, I have to buy 1,000x MORE storage than I actually need, because Dropbox offers no middle ground. And the website says: "(If you exceed capacity) we'll begin by deleting your most recent files to bring your account within the limit, working backward." Which, obviously, I want to avoid. This feels a bit bait-and-switchy. Here's the thing, though: I DO have those other, Basic Dropbox accounts — some with files, some empty. I can divide these files into my other accounts. But I'm hesitant. Could Dropbox combine all my files from all my accounts, then say I'm even MORE over capacity? (I mean, if everyone can have multiple free Dropbox accounts just by using different Gmail addresses, then nobody would have to pay for Dropbox at all. And THAT would be unwise for Dropbox. Thanks for any clarification.
