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Forum Discussion

RogerF's avatar
RogerF
Helpful | Level 5
6 years ago

"oops Something Went Wrong On Our End"

Hi.  I keep receiving the above message when trying to upload folders via the website.  Evreything was working fine for hours and then Upload stopped working.  I have plenty of space (1TB) and I'm working on a Mac via Firefox.  Never had this problem before.

Thanks

Desktop
Error Messages
Storage space
Web
  • RogerF's avatar
    RogerF
    6 years ago

    Using the desktop application and it's working.  Obviously the files were too large.

    Thanks for being there.

     

    Moderator note: You can see more in regards to the upload file and folder limits here. 

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    6 years ago
    Hi Roger, could you try switching browsers to see if this helps? 
     
    Otherwise, use incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely. 
     
    Let me know how it goes!
    • RogerF's avatar
      RogerF
      Helpful | Level 5
      6 years ago

      Hi Jay,

      Didn't work with both Firefox and Safari with the settings you recommended.

      Everything was working fine earlier with Firefox and extensions running.  So, not sure what went wrong.

      Roger

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        6 years ago
        How large is the folder you’re trying to upload? Are you able to upload folders with fewer files, or smaller sized files?
         
        Any info you can provide would be great!

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