We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

RogerF's avatar
RogerF
Helpful | Level 5
6 years ago

"oops Something Went Wrong On Our End"

Hi.  I keep receiving the above message when trying to upload folders via the website.  Evreything was working fine for hours and then Upload stopped working.  I have plenty of space (1TB) and I'm wo...
Desktop
Error Messages
Storage space
Web
  • RogerF's avatar
    RogerF
    6 years ago

    Using the desktop application and it's working.  Obviously the files were too large.

    Thanks for being there.

     

    Moderator note: You can see more in regards to the upload file and folder limits here. 

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
6 years ago
Hi Roger, could you try switching browsers to see if this helps? 
 
Otherwise, use incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely. 
 
Let me know how it goes!
  • RogerF's avatar
    RogerF
    Helpful | Level 5
    6 years ago

    Hi Jay,

    Didn't work with both Firefox and Safari with the settings you recommended.

    Everything was working fine earlier with Firefox and extensions running.  So, not sure what went wrong.

    Roger

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      6 years ago
      How large is the folder you’re trying to upload? Are you able to upload folders with fewer files, or smaller sized files?
       
      Any info you can provide would be great!
      • RogerF's avatar
        RogerF
        Helpful | Level 5
        6 years ago

        A very small folder (442 KB) did upload.  Yesterday I uploaded folders with almost 2GBs without any problem.  A folder with 420 MB wont upload today. 

About Storage Space

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!