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Forum Discussion

karin57's avatar
karin57
Helpful | Level 6
2 years ago

not enough storage?

Although i have used 200 MB dropbox says that i am running out of storage. What could be the problem? I don't use backups.  
Desktop
Dropbox Basic
Shared Folders
Storage space
  • Megan's avatar
    Megan
    2 years ago

    Hi karin57, definitely. 

     

    However, each new Basic account will have 2GB. If the folder exceeds that, I'm not sure opening a new account would help. 

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi karin57, thanks for bringing this to our attention.

 

Where are you getting a warning saying that you're running out of quota? I can't see this on your screenshot.

 

This will help me to assist further!

  • karin57's avatar
    karin57
    Helpful | Level 6
    2 years ago

    I got a link and after that i see this👇🏼 But in my account i see that the storage is 9,8%

     

     

     

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      If you click the x at the top, are you still able to access the Dropbox site or app to add files?

      • karin57's avatar
        karin57
        Helpful | Level 6
        2 years ago

        Yes i could add a photo.

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