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Forum Discussion

SFT1's avatar
SFT1
New member | Level 2
2 years ago

No storage space but no files in dropbox

Hi, I have a Dropbox Basic account that I have been using for years. Since a few weeks now, I am having issues.   Whenver I have received storage limit notifcations in the past, I was able to remo...
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  • Rich's avatar
    Rich
    2 years ago
    SFT1 wrote:

    Do I just need to delete it or how do I disable backup?

    The second link I provided shows how to disable the backup feature.

georgebadovick's avatar
georgebadovick
Explorer | Level 3

I have the same issue.  How can I retrieve the files?

 

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
11 months ago

Hi georgebadovick, welcome to our Community! 

 

Do you have the same issue as the OP mentioned, or something different? Would you mind clarifying more, since this is a lengthy thread? 

 

Do you wish to restore files, or free up space from your Dropbox account? If it's something entirely different, feel free to describe more about your situation. 

 

Let me know more, and I'll be happy to help!

  • georgebadovick's avatar
    georgebadovick
    Explorer | Level 3
    11 months ago
    I’ve had Dropbox for years, but haven’t used it much recently. In the last day or so I tried to review a saved file. There are no files in the account and I can’t recover any. What happened to the files?
    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      11 months ago

      Hi georgebadovick, could you clarify what you mean by no files on your account?

       

      If you visit this page, is it completely empty of any files and folders? When was the last time you logged into this account before now?

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