No additional space on Business Advanced

Dear Dropbox Team,

I trust this message finds you well. My name is Nika and I am writing on behalf of our company. We have been avid users of Dropbox for our extensive filming needs, having purchased the unlimited storage package some time ago.

Before committing to this significant investment, we engaged in thorough communication with your sales representative, Mr. Francesco Santavicca. Mr. Santavicca assured us that the package we were purchasing was truly unlimited and would seamlessly accommodate our substantial storage requirements. Regrettably, our experience has not aligned with the commitments made during our initial discussions.

We have encountered several challenges since Dropbox altered its policy, transitioning from an unlimited storage option to a restricted monthly allocation of space. Our team, responsible for filming a TV show, required a substantial 160TB of storage space. However, Dropbox has only provided us with a mere 22TB, causing substantial disruptions in managing and safeguarding our crucial footage.

To exacerbate matters, subsequent changes to Dropbox's policy further limited the monthly space allocation, rendering our user experience unproductive and hindering our ability to effectively organize and store our content.

Considering the disparity between the promised unlimited storage and the actual limitations imposed, we find ourselves in a situation where the services rendered are not in line with the initial agreement. As a result, we kindly request a comprehensive review of our account and a rectification of the storage limitations to align with the commitments made by Mr. Santavicca during our purchasing discussions.

Furthermore, given the substantial impact these changes have had on our workflow and the essential services we anticipated, we must request a refund for the package that did not meet our expectations and requirements. We believe this is a fair and reasonable request, considering the substantial divergence from the terms initially communicated.

I would also like to include that we already have an open discussion on this topic - Ticket #22504933, for even more information about this situation.

We understand that policy changes are inevitable, but we trust that Dropbox values its customers and will strive to find an equitable resolution to ensure our continued satisfaction with your services.

We appreciate your prompt attention to this matter and look forward to a timely and positive resolution.

Thank you for your understanding.

Sincerely,

Nika