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Forum Discussion
No additional space on Business Advanced
Dear community,
I'm here to advice that the support have been denying us additional space for two weeks, first telling us that there was a momentary problem, then that we had made a request before...
I have had enough of dropbox's b.s.. They have been lying to us for the last few months. I went through all the proper procedures... the phone call, chat and emails. I have a complete paper trail of everything they are doing that is OPPOSITE of what they have been saying. The story has been changing. I have been addressing this since they rolled out emails with this new change a few months ago. I've posted here a few times in this thread.
I want to follow up with you all. I contacted support, yet again, and was told something completely different this time. I now have been told my contract will not renew at the end of december and I have 60 days until my files are marked for deletion. I contacted support and they promised to get to the bottom of it and email me back with a solution. Low and behold, there was no solution. Here's the response from "Natasha":
Thank you for chatting with Dropbox Support today! This email includes a ticket number for your reference.
I hope my email finds you well.
I've investigated this for you as promised. Dropbox has decided not to renew your contract. I'm afraid I don't have specific details available to me. Apologies for any inconvenience this may cause.
Usually this means either a) you didn’t respond to our Oct 27th email asking you to call us or b) we don't think we can service you effectively going forward
If there is anything else we could assist you with, we're only an email away
Best regards,
Natasha
Now, after being told (in writing) that my price wouldn't change and I'd have access to my files for at least a year, they now tell me tough **bleep**. I'm not sure what to do from here besides grab an attorney to see what documentation trumps all others. Whether that be their general TOS, or the documentation from the private emails directly addressed to me. I'll post here if I get a resolution to share with you all.
My understanding on this is, after December, and when it hits your renewal date, the contract and payment with dropbox will not renew. So, as an example, I have an yearly contract which ends in May. So come May, no more payments will be taken from me and I have 60 days to move stuff out.
However this will probably hit hard on those paying monthly.
Again, dropbox will change goalposts again, but that's how I understand it.
It could be that they are moving the goalpost as you mention. Last month they were very clear to me in writing that it didn't matter how much longer the life of the contracts were, it would be a minimum of a year going forward for businesses that had large data sets, and 5 years for those with 35tb or less per user. So if an account had 3 users, they would have up to 105tb between the three of them for 5 years and those with more would have 1 year to move the data out of dropbox.
IDK, it would be a whole lot easier if they were up front with all of us from the start, instead of changing their narrative and involving the middleman to relay it. Even some of the reps admitted they were confused on what was happening. Everything that was explained to me was contradicting each time I spoke to someone.
Not disagreeing with you bud. The whole things is co.cked up!
