We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

ggtello's avatar
ggtello
Helpful | Level 6
2 years ago

No additional space on Business Advanced

Dear community, I'm here to advice that the support have been denying us additional space for two weeks, first telling us that there was a momentary problem, then that we had made a request before...
dropbox business
Quota
Storage space
nova kim's avatar
nova kim
Helpful | Level 5

Our group has the exactly same problem about 2 weeks ago.

It's very annoying.

gandalf76's avatar
gandalf76
Helpful | Level 6
2 years ago

but is it true that they give you 10 TB every 7 days?
speaking with the assistance I was able to understand this, but I have recently had this problem so I wanted to know something from those who have had this problem for the longest time.

  • nova kim's avatar
    nova kim
    Helpful | Level 5
    2 years ago

    That's TRUE.

    During the past three weeks, other requests were ignored as the engineer were working on resolving the issue. However, if the request is made on Thursday or Friday, they would increase the storage capacity by 10TB.

    • cespa92's avatar
      cespa92
      Helpful | Level 6
      2 years ago

      As of today I join the club, only excuses, and absent support, they do not keep their word Dropbox

About Storage Space

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!