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Forum Discussion

ggtello's avatar
ggtello
Helpful | Level 6
2 years ago

No additional space on Business Advanced

Dear community, I'm here to advice that the support have been denying us additional space for two weeks, first telling us that there was a momentary problem, then that we had made a request before...
dropbox business
Quota
Storage space
gandalf76's avatar
gandalf76
Helpful | Level 6

For 2 days this story has been repeating itself..
I state that I have a business unlimited account.
I get close to 100% of the available space, I ask the chat support to add more space, and the answer is always the same: "there are technical problems"
at the time of registration I specifically requested 400tb and I was told that there are no problems, but apparently this is not the case.
I'm currently at 60Tb and no more space is being provided to me.
I am forced to abandon the service if the situation persists.
Has this happened to others?

onlyone311's avatar
onlyone311
Explorer | Level 4
2 years ago

same case, i think dropbox does not have the structure to bring unlimited space to the accounts they offer, they only excuses with our engineers know the problem and are working to fix it

  • 1qw2's avatar
    1qw2
    New member | Level 2
    2 years ago

    same here too.
    some people have written on the forum that this problem has been experienced for 2 weeks. thats horrible.

    Is there a government agency where we can complain dropbox in US?

    • jmbn's avatar
      jmbn
      Helpful | Level 5
      2 years ago
      Another one bites the dust.

      If they told me to from the beginning then maybe I wouldn't have bothered subscribing to their service and depending weeks migrating data for nothing
      • ggtello's avatar
        ggtello
        Helpful | Level 6
        2 years ago
        True story
  • Rootax's avatar
    Rootax
    Helpful | Level 7
    2 years ago

    I would guess the gdrive migration hurt them a lot, so they're working on adding more storage, at a faster pace than usual, and during these time, they can't add xxx tb of storage at once for users/teams. I don't doubt they will land on their feet when the rush is absorbed. In the mean time, you can still vote with your wallet I guess, ask for refund and go elsewhere ? Can OneDrive Business be a solution ?

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