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windyb's avatar
windyb
Helpful | Level 6
2 years ago

My quota isn't correct

I have 9.8Gb of dropbox storage, I received a message to ask me to upgrade to the latest app version telling me that i had only 2.86gb of storage ! I obtained this amount following the purchase of ...
Dropbox Basic
Quota
Storage space
  • windyb's avatar
    windyb
    2 years ago
    Thanks Mark, I will upgrade and see if this works ok !
windyb's avatar
windyb
Helpful | Level 6

windyb's avatar
windyb
Helpful | Level 6
2 years ago

I am disappointed that nobody is helping or even replying to my issue. 

Shall I assume that there is no solution and I will lose most of my storage if I upgrade ?

Maybe there is a way to ask dropbox support ?

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    2 years ago

    windyb - hi 🙂

     

    You need to remember that this is mainly a user supported forum, not, a staff one (expect Monday through Friday). 

     

    In terms of the issue your account is showing as having 9.75gb of space. So no matter what version of Dropbox you use (mobile/web/computer etc.) you will have that as long as you are logged in to that account. 

    • windyb's avatar
      windyb
      Helpful | Level 6
      2 years ago
      Thanks Mark, I will upgrade and see if this works ok !

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