You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

robpet's avatar
robpet
Explorer | Level 4
31 days ago

I've deleted many files from my account, but I'm still over-quota.

I deleted a bunch of files but it still says I have over 7gb. That hasn't been updated and I can't use the scan feature because I'm over the limit

Delete
Storage space
  • Nancy's avatar
    Nancy
    31 days ago

    Hi robpet, hope you’re doing well and thanks for your post. 

     

    Have you checked your Backups page here to make sure there aren’t any files taking up your Dropbox space?

     

    If that’s not the case, I’d like a screenshot of what you see at your Plan page here.

     

    Keep me updated.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    31 days ago

    Hi robpet, hope you’re doing well and thanks for your post. 

     

    Have you checked your Backups page here to make sure there aren’t any files taking up your Dropbox space?

     

    If that’s not the case, I’d like a screenshot of what you see at your Plan page here.

     

    Keep me updated.

    • robpet's avatar
      robpet
      Explorer | Level 4
      25 days ago
      I didn’t know I had backups. Thanks for the info and fix!

About Storage Space

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!