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windyb's avatar
windyb
Helpful | Level 6
2 years ago

My quota isn't correct

I have 9.8Gb of dropbox storage, I received a message to ask me to upgrade to the latest app version telling me that i had only 2.86gb of storage ! I obtained this amount following the purchase of ...
Dropbox Basic
Quota
Storage space
  • windyb's avatar
    windyb
    2 years ago
    Thanks Mark, I will upgrade and see if this works ok !
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi windyb, thanks for bringing this to our attention.

 

Could you see how much quota you have on your account from this page?

 

A screenshot of this would help greatly!

  • windyb's avatar
    windyb
    Helpful | Level 6
    2 years ago

    • windyb's avatar
      windyb
      Helpful | Level 6
      2 years ago

      I am disappointed that nobody is helping or even replying to my issue. 

      Shall I assume that there is no solution and I will lose most of my storage if I upgrade ?

      Maybe there is a way to ask dropbox support ?

      • Mark's avatar
        Mark
        Icon for Super User II rankSuper User II
        2 years ago

        windyb - hi 🙂

         

        You need to remember that this is mainly a user supported forum, not, a staff one (expect Monday through Friday). 

         

        In terms of the issue your account is showing as having 9.75gb of space. So no matter what version of Dropbox you use (mobile/web/computer etc.) you will have that as long as you are logged in to that account. 

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