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Inkyj's avatar
Inkyj
Explorer | Level 3
2 years ago

My free account has nothing downloaded. It shows use 1.4 gb, but I see no files.

My account has been open since 2014.  It shows 6 GB of files "Not enough space to access the folder".  We were paying for our account back then. Back in 2016 or so, we "lost" all our files.  After ma...
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Inkyj's avatar
Inkyj
Explorer | Level 3

All files has nothing in it.  Shared has a File with size in red 6 GB, shared on 4/12/14.  Under the red 6 GB it says in small black "Not enough space to access folder".  There is absolutely nothing anywhere else except "Recents" which has one document we created in 2014.

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi Inkyj, if you have a Dropbox Basic plan, which has 2 GB of quota, and you're trying to add a shared folder which has more than your quota, then it wouldn't be possible to do so. 

 

Could you confirm your current quota from this page on your account? A screenshot of this would be great!

  • Inkyj's avatar
    Inkyj
    Explorer | Level 3
    2 years ago

    Yes, 2 BG, basic.  I am clear on all that.  I need to know how to see wht is in the shared folder and where it came from or if it is all our "lost" files from 2014.  Do I upgrade on a trial basis?

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      If you wish, you could do so. If you know who created the shared folder, you could ask the owner to share a link to the folder instead, so you can access it from the site to see what files are in there.

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