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Forum Discussion

frot 's avatar
frot
New member | Level 2
3 years ago

My account keeps saying it's full - but it isn't

Hi - I have a 6.3 GB basic account with less that 1.2 GB of data in it, but I keep getting notifications saying the account is full, and it isn't syncing. I've double checked my folders and cleaned o...
Quota
Storage space
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Hey Grahamdragon, from what you're reporting, it seems like you have enabled the external backup feature on your Dropbox application and an external drive of yours is taking up your space and bringing your account over its quota.

 

You can disable that by following these steps.

 

I hope this helps!

Grahamdragon's avatar
Grahamdragon
Explorer | Level 4
7 months ago

Hi Hannah

Thanks. When clicking on the icon it does not display Sync and Backups. It simply displays the sync history

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    7 months ago

    Hey Grahamdragon, can you try these steps?

     

    1. Click on the Dropbox icon in your system tray/menu bar
    2. Click on your initials/profile pic/gear icon
    3. Click on Preferences
    4. Click on the "Backups" tab
    • Grahamdragon's avatar
      Grahamdragon
      Explorer | Level 4
      7 months ago

      Yes, that takes me to 'Ask to back up external drives' with a slide toggle, which is toggled to the right. I am assuming that if I slide it to the left, this will be switched off.

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        7 months ago

        Perfect, that's basically what you need to do, to stop the external drive from being backed up to your Dropbox and taking up your space.

         

        If you disable that, your space will be freed up.

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