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Forum Discussion

frot 's avatar
frot
New member | Level 2
3 years ago

My account keeps saying it's full - but it isn't

Hi - I have a 6.3 GB basic account with less that 1.2 GB of data in it, but I keep getting notifications saying the account is full, and it isn't syncing. I've double checked my folders and cleaned o...
Quota
Storage space
dlav2001's avatar
dlav2001
Explorer | Level 3
8 months ago

So Support is a big 0 help.

 

My issue is. I only have 356mb of files in my dropbox.

 

I have NO shared files or folders with anyone.

Total of 356MB of files

 

So why does dropbox say I have 9.29G of files. and where are they.  

 

I have deleted files and "Permanently Deleted" the files from trash.

 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    8 months ago

    Hey there, dlav2001, thanks for reaching out to our Community.

     

    Sorry you had this experience with our support team; can you give us the ticket number for the communication, so we can take a look?

     

    As for your issue, did you take a look at your backups page, to see if any backups are taking up your space?

    • dlav2001's avatar
      dlav2001
      Explorer | Level 3
      8 months ago

      Thank you. That worked.   

       

      All support would do would tell me to check this, and how, but they would not look at the situation.  Why do backups not show up in the main dropbox page?

       

      Second of all, I deleted my Autobackups. but I would like to still backup my "Documents" folder, but I don't want to backup my "Documents" Subfolders. is it possible. I selected the Documents folder, then the "Arrow" into the folder to see all the contents of "Documents", but it won't let me unselect the subfolders in Documents. I just want to do certain folders in Documents, and all individual files in documents.   is that possible.

       

      thanks for the help.

       

      Dennis

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        8 months ago

        Hey dlav2001 - sorry to jump in here, but you haven't mentioned our ticket number for your support interaction with our team. 

         

        Also, the backups page is the place where your backups show since it's a separate section of your regular Dropbox account - you can navigate to that page by clicking on the dotted icon on the top right of your page when you navigate your account on our website and selecting the Backup option. 

         

        You can have a look here for more information about this feature.

         

        When it comes to backing up the subfolders of your Documents folder, could you send us a screenshot of where you're getting stuck exactly? 

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