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frot 's avatar
frot
New member | Level 2
3 years ago

My account keeps saying it's full - but it isn't

Hi - I have a 6.3 GB basic account with less that 1.2 GB of data in it, but I keep getting notifications saying the account is full, and it isn't syncing. I've double checked my folders and cleaned o...
Quota
Storage space
Britkit97's avatar
Britkit97
Explorer | Level 3
So in my app, on my phone OR opening the website anywhere, my Dropbox says I’m way over in space, but I don’t have anything in my files. I’m not sure how to access the stuff that it’s stored and I don’t know why/how it got stored there. I need to remove these things so I can use Dropbox again.. can anyone help me? If I could add pictures, I would. If what I said was unclear, let me know and I’ll try to further explain or maybe we can email.
I tried contacting support, and they couldn’t help because I have basic.
Rich's avatar
Rich
Icon for Super User II rankSuper User II
8 months ago
Britkit97 wrote:
Dropbox says I’m way over in space, but I don’t have anything in my files.

Checked your Backups page?

  • Britkit97's avatar
    Britkit97
    Explorer | Level 3
    8 months ago
    Says I don’t have any backups stored when I went to click on that page
    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      8 months ago

      Hi Britkit97, I hope you're doing well! 

       

      Would you mind sending me a screenshot of your plan page, and what you see there? 

       

      I'm asking, since I'd love to have a visual of this. 

       

      Thanks a bunch! 

      • Britkit97's avatar
        Britkit97
        Explorer | Level 3
        8 months ago

        Sure. What email? Or you may email me if you don’t want yours out here! 
        It’s [email removed as per Community Guidelines]

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