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Forum Discussion

frot 's avatar
frot
New member | Level 2
3 years ago

My account keeps saying it's full - but it isn't

Hi - I have a 6.3 GB basic account with less that 1.2 GB of data in it, but I keep getting notifications saying the account is full, and it isn't syncing. I've double checked my folders and cleaned o...
Quota
Storage space
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

Hi bewe, I've merged you to this thread. Could you check the plan page to see where the quota is being used up?

bewe's avatar
bewe
Explorer | Level 4
12 months ago

Hey Jay, thanks for helping me.
Although mostly all files have been deleted, even shared files and waste basket, it still shows more than 5 GB of data:

  • EtiennevanDam's avatar
    EtiennevanDam
    Explorer | Level 4
    12 months ago

    Go to 

    https://www.dropbox.com/backups/PC

    On the top left corner you will see a very heavy folder called "DROPBOX BACKUP" that accumulates everything and is totally useless. Just delete it and you're done!

    • bewe's avatar
      bewe
      Explorer | Level 4
      12 months ago

      Problem solved. Thanks to all!

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    12 months ago

    Hi bewe, have you tried checking the main Dropbox page and calculating the size of the folders on your account, in case there are some large files there?

    • bewe's avatar
      bewe
      Explorer | Level 4
      12 months ago

      Yes, I did. There are only two folders left in my account, the file size is 4 MB.

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        12 months ago

        Could you attach a screenshot showing this file size information from the Dropbox site?

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