We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

frot 's avatar
frot
New member | Level 2
3 years ago

My account keeps saying it's full - but it isn't

Hi - I have a 6.3 GB basic account with less that 1.2 GB of data in it, but I keep getting notifications saying the account is full, and it isn't syncing. I've double checked my folders and cleaned o...
Quota
Storage space
RolliezSez's avatar
RolliezSez
New member | Level 2
2 years ago

Can you please explain to me why my new free account that has 2 GB of storage space is telling me that I have exceeded capacity by 9.7 GB when I have NOT POSTED ANYTHING.  I do not understand how this is happening. 

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    2 years ago
    RolliezSez wrote:

    Can you please explain to me why my new free account that has 2 GB of storage space is telling me that I have exceeded capacity by 9.7 GB when I have NOT POSTED ANYTHING.

    You likely enabled the backup feature. Check your Backups page.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey RolliezSez, apart from your backups page that Rich suggested, make sure to also check if you have any shared folders, because those also take up space in your account.

     

    I hope this helps!

About Storage Space

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!