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Forum Discussion
My account keeps saying it's full - but it isn't
Hi - I have a 6.3 GB basic account with less that 1.2 GB of data in it, but I keep getting notifications saying the account is full, and it isn't syncing. I've double checked my folders and cleaned o...
I am being told I'm over my Limit.
I have over the years recommended many people to Dropbox and in return was given 500mb per recommendation as a bonus.
I've built up to 19Gb of space in my account.
My drobox files amount to only 3.9gb.
I am being told I've used 22gb of my 19gb allowance and should reduce files.
As I am the only user and hardly ever share files, this doesn't appear right.
I cannot see the size of the individual files in the drobox account, but my Offline folder shows only 3.9gb in Total
I am so disappointed that I will stop recommending Dropbox unless I can resolve this.
For the past three weeks I've been getting the same emails that my account is almost full.
I haven't been using Dropbox for a couple of years, no activity, and when I checked I was far from full.
So getting these emails now is really weird.
Current status is 3.7GB used out of 8.3GB (~45%) - including backups and shared folders and everything.
For the past 3 weeks I've received 5 emails about this.
My hunch is that the email notification system doesn't take into consideration the total capacity my account has and only looks at my plan and sees that I am over the basic 2GB capacity.
The only solution I've seen so far is to unsubscribe from account updates from Dropbox. But then you won't get important account information emails when you actually want it.
- Megan
Dropbox Staff
Hi jarlefo, thanks for bring this to our attention!
It might sound trivial, but is the email address you're receiving that communication, the same as the one you're using with us?
Just making sure you don't have a second account, that those emails are related to.
Keep me posted!
Hi @Megan, yes unfortunately they are the same email address.
Emails are being sent to the same email address that I am using to log into Dropbox with.
I didn't consider that possibility at first, good call to check it out!
In some of the emails there's a link to a dropbox-page:
https://www.dropbox.com/low-space
Here it states that I'm using 3.71GB out of my 2GB plan. But in reality I have 8.3GB storage capacity.
When I look at the account page on Dropbox it shows how much storage capacity I actually have available.
https://www.dropbox.com/account/general
