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Forum Discussion
My account keeps saying it's full - but it isn't
Hi - I have a 6.3 GB basic account with less that 1.2 GB of data in it, but I keep getting notifications saying the account is full, and it isn't syncing. I've double checked my folders and cleaned o...
Hi, that situation is frustrating. I've had it occur frequently. Two things I have observed. First, there have sometimes been hidden shared file links I wasn't aware of that were counting as storage space. Most often the files or folder were briefly shared, and no longer needed so forgotten about and not removed from dropbox. Look for any shared folders and links and then choose "remove me" in the three dot menu by the folder or file. Then too I've gone through and dumped any uneeded docs, pics, etc. to free up space, and discovered lag time between my deleting of files and when dropbox notices it's cleaned out. Has taken anywhere from a few minutes to a few hours. Seems random to me, but it did eventually catch up and correct to the right amount of storage used. Don't be dissuaded by people who comment that "dropbox algorithyms are always right about your storage space." NOT! By experience I've seen it several times with the situation you're describing. Dump the unused folders, files, docs and shared links and your storage issue should resolve. Dropbox should make it easier to get chat support, instead of relying on articles and the community.
