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frot 's avatar
frot
New member | Level 2
3 years ago

My account keeps saying it's full - but it isn't

Hi - I have a 6.3 GB basic account with less that 1.2 GB of data in it, but I keep getting notifications saying the account is full, and it isn't syncing. I've double checked my folders and cleaned o...
Quota
Storage space
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Hey Kenny C, thanks for reaching out to us today.

 

Is it possible that you have any shared folders taking up your space, or you had previously enabled our backup feature?

 

If you check your backups page here, what do you see?

 

Can you take a look at Iliana's reply here, to see if the info there is helpful?

Kenny C's avatar
Kenny C
Explorer | Level 3
2 years ago

Hi @Hannah 

 

after deleting the backup files, the space still show out of space, not sure where the data is.

 

 

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