We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

frot 's avatar
frot
New member | Level 2
3 years ago

My account keeps saying it's full - but it isn't

Hi - I have a 6.3 GB basic account with less that 1.2 GB of data in it, but I keep getting notifications saying the account is full, and it isn't syncing. I've double checked my folders and cleaned o...
Quota
Storage space
JavierAutos's avatar
JavierAutos
New member | Level 2

Hello,

I use basic dropbox, with 2.75 Gb, but for a few weeks it has been sending me alerts that the space is full or almost at the limit to upgrade. But this is not true my files did not exceed 600Mb

 

So delete all files, photos and shared folders and just go down to 2.5Gb

 

I did the verifications indicated in the chat, I don't have active Back up, but I'm still busy with my storage. (I've attached screenshots)

How can I solve this? Is there a way to reset my dropbox to 0Gb used?

 

Thank you for your replay.

 

 

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi JavierAutos, do you see the option on the far right part of the screen?

 

If not, can you try accessing the same link, using a different browser maybe? 

About Storage Space

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!