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Forum Discussion
My account keeps saying it's full - but it isn't
Hi - I have a 6.3 GB basic account with less that 1.2 GB of data in it, but I keep getting notifications saying the account is full, and it isn't syncing. I've double checked my folders and cleaned o...
Dropbox says there is no more space but I used 0.0%. There were no problems until 6 days ago. Nothing is shared, and no further backups are made. Only photos need to be transferred from the camera.
Rich
Super User II
Super User II
KrisVD wrote:
Dropbox says there is no more space but I used 0.0%.
Have you actually checked your Backups page? Are there any backups still listed?
Nothing in it.
Hi,
So it appears that there can be backups that don't show up in your backups page, but are actually still there taking up room. Dropbox support was able to identify it for me and send me a link that would get me to it directly. If you've initiated a backup of your PC that never finished you might have the same issue i did. If you go to the link posted below, and find there are directories there with stuff in them that might be the source of your issues. Once i removed them from dropbox online, my dropbox storage started was I actually had backed up an everything sorted itself. Hope this helps, if not escalating it with dropbox after the contact you will likely have them see a folder that you can't, which they can link you to directly.
I found out, that "Used space" does not reflect reality. Even after deleting all of the files it says 4.76 GB of 11.38 GB used. Web version of Dropbox does not show any files too. What is taking my space?
