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Forum Discussion

frot 's avatar
frot
New member | Level 2
3 years ago

My account keeps saying it's full - but it isn't

Hi - I have a 6.3 GB basic account with less that 1.2 GB of data in it, but I keep getting notifications saying the account is full, and it isn't syncing. I've double checked my folders and cleaned o...
Quota
Storage space
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Hey elsar, thanks for reaching out to the Dropbox Community.

 

Can you please send us a screenshot of what you see in this page?

 

Thanks in advance!

elsar's avatar
elsar
Explorer | Level 4
2 years ago

Hi Hannah,

Here's the screenshot, as you can see no backups!

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi elsar, and sorry for jumping in. 

     

    In case you haven’t done so already, can you please go to your All files page and calculate the size of any files/folders that may be located there? What’s the size of the largest file/folder that you see?

    • elsar's avatar
      elsar
      Explorer | Level 4
      2 years ago

      Hi Nancy, the largest folder i can see in all files contains the journal articles it is 462mb, the rest of the files combined amount to less than 30mb.

       

      It's really quite confusing.

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Thanks for checking, elsar; I appreciate it. 

         

        I checked our system in the meantime, and from what I can see, one of our agents opened a ticket for you and our advanced team is handling your case at the moment. 

         

        Since they have more account visibility than we do over here on the forum, I’d suggest continuing with them directly. It looks like they’ve sent you some steps to try as well, so please let them know when you’ve followed them and they’ll take it from there.

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