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Forum Discussion

frot 's avatar
frot
New member | Level 2
3 years ago

My account keeps saying it's full - but it isn't

Hi - I have a 6.3 GB basic account with less that 1.2 GB of data in it, but I keep getting notifications saying the account is full, and it isn't syncing. I've double checked my folders and cleaned o...
Quota
Storage space
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hey SOpp, welcome to our Community! 

 

Have you enabled our Backup feature, by any chance? 

 

Also, where is the 'full' message coming from? Where is it showing? 

 

Keep me posted! 

SOpp's avatar
SOpp
Explorer | Level 4
3 years ago

When I log into Dropbox it flashes "you are not syncing, dropbox is full."  I was able to locate that it is regular files and not back up files. 

Backup is NOT enabled at this time.  It was and somehow when I put a flash drive in it backed it up.  We deleted those files from backup, but it didn't clear them out of dropbox and it is still showing full "regular files"

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Hi SOpp, could you send me a screenshot of what your plan page reports? 

     

    Also, what do you see when visiting your account's home page? 

    • SOpp's avatar
      SOpp
      Explorer | Level 4
      3 years ago

      Attached is a picture of the information showing "regular files" are using the space.  There are no files showing when I log on to Dropbox

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        3 years ago

        Hey SOpp, sorry for jumping in here.

         

        If it was backup files, they'd still show up as 'regular files' on your plan page.

         

        Can you go to this page and send me a screenshot of what you see there?

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