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Forum Discussion

frot 's avatar
frot
New member | Level 2
3 years ago

My account keeps saying it's full - but it isn't

Hi - I have a 6.3 GB basic account with less that 1.2 GB of data in it, but I keep getting notifications saying the account is full, and it isn't syncing. I've double checked my folders and cleaned o...
Quota
Storage space
KatarzynaMaria's avatar
KatarzynaMaria
Helpful | Level 6

Hello, Im very new here.

Myy current problem is that Im currently using dopbox basic, wiht 2 Gb.

I have only one app, the joplin with about 25MB, and no fotos or films or music.

Why mained the system for a few days: Looks like you are out of Drobox storage.

This is not true.

How can I get the system to let me contiue to use my 2GG in peace. Or how can I review the entiere content of my accout.

Thanks!

 

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
3 years ago

Hi KatarzynaMaria & n_air , I hope you're both doing well!

 

Can you send me a picture of your Home page please? 

 

Also Katarzyna, could you check your account's plan page, and let me know what it reports there? 

 

Do you have any Backups enabled? 

 

Let me know more! 

  • n_air's avatar
    n_air
    Explorer | Level 4
    3 years ago

    Hello

     

    I had indeed a backup of a drive, using 43 Gb.

    I had even no idea DropboxBackup existed.

     

    I have deleted it and it solved my issue.

     

    Thanks!

    Thomas

  • KatarzynaMaria's avatar
    KatarzynaMaria
    Helpful | Level 6
    3 years ago

    Hello Megan,

     

    So,  this ist my screenshot.

    I see the surprisingly high amout of data, but cant explain the origin.

    Ist there a possibility to view the files in account?

    Thank you!

     

    • KatarzynaMaria's avatar
      KatarzynaMaria
      Helpful | Level 6
      3 years ago

      Hello again,
      neither in the webinterface nor in the app the origin of the amount of data is recognizable for me. thank you again!

       

      • KatarzynaMaria's avatar
        KatarzynaMaria
        Helpful | Level 6
        3 years ago

        Hello again,
        how can I determine if I have (accidentally) activated the backup!

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