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Forum Discussion

frot 's avatar
frot
New member | Level 2
3 years ago

My account keeps saying it's full - but it isn't

Hi - I have a 6.3 GB basic account with less that 1.2 GB of data in it, but I keep getting notifications saying the account is full, and it isn't syncing. I've double checked my folders and cleaned o...
Quota
Storage space
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

Hi @frot, thanks for bringing this to our attention.

 

Deleted files don't take up space on your account, so removing there wouldn't have made any difference to the quota.

 

Is it possible you have a backup enabled and visible on this page on your account?

 

This will help me to assist further!

KatarzynaMaria's avatar
KatarzynaMaria
Helpful | Level 6
3 years ago

Hello, Im very new here.

Myy current problem is that Im currently using dopbox basic, wiht 2 Gb.

I have only one app, the joplin with about 25MB, and no fotos or films or music.

Why mained the system for a few days: Looks like you are out of Drobox storage.

This is not true.

How can I get the system to let me contiue to use my 2GG in peace. Or how can I review the entiere content of my accout.

Thanks!

 

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Hi KatarzynaMaria & n_air , I hope you're both doing well!

     

    Can you send me a picture of your Home page please? 

     

    Also Katarzyna, could you check your account's plan page, and let me know what it reports there? 

     

    Do you have any Backups enabled? 

     

    Let me know more! 

    • n_air's avatar
      n_air
      Explorer | Level 4
      3 years ago

      Hello

       

      I had indeed a backup of a drive, using 43 Gb.

      I had even no idea DropboxBackup existed.

       

      I have deleted it and it solved my issue.

       

      Thanks!

      Thomas

    • KatarzynaMaria's avatar
      KatarzynaMaria
      Helpful | Level 6
      3 years ago

      Hello Megan,

       

      So,  this ist my screenshot.

      I see the surprisingly high amout of data, but cant explain the origin.

      Ist there a possibility to view the files in account?

      Thank you!

       

      • KatarzynaMaria's avatar
        KatarzynaMaria
        Helpful | Level 6
        3 years ago

        Hello again,
        neither in the webinterface nor in the app the origin of the amount of data is recognizable for me. thank you again!

         

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