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frot 's avatar
frot
New member | Level 2
3 years ago

My account keeps saying it's full - but it isn't

Hi - I have a 6.3 GB basic account with less that 1.2 GB of data in it, but I keep getting notifications saying the account is full, and it isn't syncing. I've double checked my folders and cleaned o...
Quota
Storage space
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

Hi @frot, thanks for bringing this to our attention.

 

Deleted files don't take up space on your account, so removing there wouldn't have made any difference to the quota.

 

Is it possible you have a backup enabled and visible on this page on your account?

 

This will help me to assist further!

n_air's avatar
n_air
Explorer | Level 4
3 years ago

Hello,

 

For a few weeks now, Dropbox has been unable to sync my files.

When I use the online interface, it says that my Dropbox is full: "Used space:  43.25  Gb of 2  Gb".

However, I only have a few files and a small shared folder, accounting in total for about 50 Mb.

 

I have deleted every file and folder from my Dropbox and left every shared folder. The web interface shows that my Dropbox is completely empty.

However, it still says that it is full, with still more than 43 Gb used.

 

 

How can I solve this? Is there a way to reset my dropbox to 0 b used, wiping all files?

 

Thanks,

Thomas

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