We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

Andrey Triguba's avatar
Andrey Triguba
New member | Level 2
3 years ago

More space for free for Ukraine citizen

I'm from Ukraine. My country is under war. Can you give me more space for free for one or few years? My account is registered to:  [removed per the Community's Guidelines]
Quota
Storage space
Dizabanik 's avatar
Dizabanik
New member | Level 2
3 years ago
Hello! I'm from Ukraine and I need to store my files in a cloud, because I am driving from city to city with old laptop. Can you give me paid plan for some time, please?🙏
  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago
    Hi Andrey Triguba, @Dizabanik, would it be possible to contact you at the email associated with your forum profile regarding this matter?
    • Bohdan3's avatar
      Bohdan3
      Explorer | Level 4
      3 years ago
      Hi, I am from Ukraine! Is it possible to get free spaces? Best Regards.
      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        3 years ago

        Hi Bohdan3, I hope you're doing well!

         

        I'd be happy to look into this for you. Would it be okay for me to reach out via email, in order for us to have a closer look? 

         

        Let me know.

    • AyanScrat's avatar
      AyanScrat
      Explorer | Level 4
      3 years ago

      Hi!

       

      I received an email from Dropbox stating my subscription was free of charge for six months since we are in Ukraine, but yesterday I was asked to pay the bill, and since we can't absolutely spend money for it, we have nothing at the moment, we were downgraded and have issues now. 

      Could you see this situation, please? 

      Thanks.

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        3 years ago

        Hi AyanScrat, welcome to our Community! 

         

        I just sent you an email, and I'd be happy to see you there, in order for us to have a closer look. 

         

        Cheers! 

    • Dizabanik 's avatar
      Dizabanik
      New member | Level 2
      3 years ago
      Hi @Jay! If course it is possible to email me, thanks you for your reply)
      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        3 years ago

        Not a problem, @Dizabanik, I just sent you an email, so make sure to get back to me when you get a chance. 🙂

About Storage Space

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!