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Forum Discussion
Ukraine support program
Dear Drobox team.
On August 29 I received email from you that said the following:
Congratulations Eugene! We were unable to process your payment when we tried to extend your subscription. However , Dropbox offers a fee waiver for all customers in Ukraine for a period of up to six months . We are pleased to announce that you are eligible for this program. Your account has been suspended and your account level will not be downgraded. In 6 months, you will receive a payment processing request again. If you have questions about your plan, please contact support: dropbox.com/support . Thank you for using Dropbox. Stay safe Best regards,
The Dropbox team
However, after that Dropbox kept trying to charge payment.
And finally downgraded my plan to Basic
Is it possible to clarify this question? What should I do?
Thanks
- Jay
Dropbox Staff
Hi Yevhen6581, thanks for bringing this to our attention.
Just for clarification, did you receive your upgrade on your account, or did it remain as a Basic plan?
This will help me to assist further!
Hi Jay, thans for reaching out.
I used Dropbox Plus plan (and paid for it monthly) before I got a support email from Dropbox team where you proposed free 6 months.
And today I was downgraded to Basic
- Nancy
Hi Yevhen6581! Can you please log a ticket with our support team via this page, and send me your ticket number after that?
