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Huggybear0's avatar
Huggybear0
Explorer | Level 3
16 days ago

Lost additional storage space when I downgraded back to the Basic plan

Hi. I had accumulated 30GB then I subscribed for a couple of years. Now I have decided to go back to the free version and only have 20GB although before my contract ended I checked with Dropbox and they said I would be given 30GB. Now I cannot get in touch with them to discuss this. Does anyone know how I can contact Dropbox to discuss this matter.

Thanks

Storage space
  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    16 days ago

    Hi there Huggybear0 - sorry to hear about this.

     

    Could you clarify how  exactly you had gathered so much quota on your account? Was it from referrals perhaps or other promotions? 

     

    Also, what exactly is reported in your plan tab at the moment? 

     

    Let us know more and we'll take it from there. 

    • Huggybear0's avatar
      Huggybear0
      Explorer | Level 3
      16 days ago
      Hi. Thanks for your reply.

      I accumulated it through referrals.

      Currently my plan tabs says 20.25GB.

      • Huggybear0's avatar
        Huggybear0
        Explorer | Level 3
        16 days ago
        This is the message I received when I contacted Dropbox:

        R
        Reede
        about 2 months ago
        Hi Rob,

        Thank you for your reply.

        Please disregard the previous email as it was a mistake.

        I can see that you have accumulated 32 GB worth of storage in total on your own, once you get downgraded you will not lose this extra space.

        I will be looking forward to an update on this if there is anything else I can help you with.

        Regards,
        Reede

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