We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

Huggybear0's avatar
Huggybear0
Explorer | Level 3
16 days ago

Lost additional storage space when I downgraded back to the Basic plan

Hi. I had accumulated 30GB then I subscribed for a couple of years. Now I have decided to go back to the free version and only have 20GB although before my contract ended I checked with Dropbox and t...
Storage space
Huggybear0's avatar
Huggybear0
Explorer | Level 3
Hi. Thanks for your reply.

I accumulated it through referrals.

Currently my plan tabs says 20.25GB.

Huggybear0's avatar
Huggybear0
Explorer | Level 3
16 days ago
This is the message I received when I contacted Dropbox:

R
Reede
about 2 months ago
Hi Rob,

Thank you for your reply.

Please disregard the previous email as it was a mistake.

I can see that you have accumulated 32 GB worth of storage in total on your own, once you get downgraded you will not lose this extra space.

I will be looking forward to an update on this if there is anything else I can help you with.

Regards,
Reede
  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    16 days ago

    I see, thanks for the additional information , Reede -  much appreciated.

     

    One piece of information that is missing here is that when you upgrade your account to a paid plan, the quota earned through referrals is doubled. On the contrary, when you downgrade back to the Basic plan, the storage space (I.e. quota) is halved, so it goes back to what you had before upgrading.

     

    In this case, I gather that you had earned 16 GB of referral space, but when you asked about this you had already upgraded so the space mentioned was the double (32 GB).

     

    Let me know if this makes sense. 

    • Huggybear0's avatar
      Huggybear0
      Explorer | Level 3
      16 days ago
      Hi. I honestly can’t remember. You are correct that when I was told how much I had (32 GB) it was still in the upgrade period.

      Is there a way to look back before I upgraded my account
      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        16 days ago

        The space you've earned through referrals should still be visible in your plan tab, Reede. Since you're back on the Basic plan, it should be the same as it was before you upgraded. 

         

        Is it not showing up on your end? 

About Storage Space

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!