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Juan Luis de Pa's avatar
Juan Luis de Pa
Explorer | Level 4
2 years ago

I have ALL my files in "ONLINE ONLY" Mode; yet my hard dive space is full and overwhelmed.

I have ALL my files in "ONLINE ONLY" Mode; yet my Mac OS hard dive space is full and overwhelmed with all my Dropbox files. It is so absurd. I thought that having Dropbox was to use their company spa...
Desktop
Mac
Storage space
Sync
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Hi there Juan Luis de Pa, sorry to hear about this.

 

Can you please let us know the app's status and version as shown on your menu bar at the moment?

 

If it's up to date, could you try refreshing your Finder or rebooting your computer and let us know if the hard drive discrepancy persists?

 

Feel free to send any screenshots you think might help as well.

 

Thanks! 

Juan Luis de Pa's avatar
Juan Luis de Pa
Explorer | Level 4
2 years ago

 

Hello, Walter;

as you can see my hard drive is full of documents that are clearly in "online only" Mode.

My computer has been very Slow since I installed the Dropbox. I'm unsure which app version I have. It has not that information available as you can see from the pictures I'm sending.

Please help me. I can no longer work with all this overwhelmed hard drive.

 

Thank You!

 

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Thanks for the additional information and the screenshots too Juan Luis de Pa 

     

    If you've ensured that the desktop app is 'up to date' and not still syncing, could you clear the cache as outlined here and let me know if it improved matters at all?

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