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Forum Discussion

caryldillon's avatar
caryldillon
New member | Level 2
13 days ago

I don't see all my files on www.dropbox.com and I'm running out of hard drive space.

I spent nearly 2 hours with customer support and they said they needed to escalate my case to someone else. The someone else sent me a link to the general Dropbox information to read through volumes ...
Delete
Desktop
Storage space
Sync
Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
12 days ago

caryldillon, if you delete files from the local Dropbox folder on your computer, these files will also be removed from your Dropbox account online, which is why you’re getting this message (this is what I understand at least from what you’ve described). 

 

Also, do you mean that you’ve added files recently to your desktop app and you can’t see them on www.dropbox.com? Can you clarify the current syncing status of your Dropbox app? 

 

Let me know more details and we’ll go from there.

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