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Forum Discussion
Email telling me I'm out of space and syncing has stoped, but I'm not.
I keep getting an email every few days telling me I'm out of space and syncing has stoped, but I'm not, and it hasn't.
Dropbox works as normal, but I keep getting the e-mails. What gives?
Screenshot of space remaining in my profile:
Screenshot of e-mail:
The e-mail is genuine and not, like I first thought given I know I'm not out of storage, a scam. Links go to the proper dropbox domain etc.
What gives?
Thanks,
Ben.
I'm receiving an email saying that I'm about to reach the storage limit on my account. While I have a free account, due to various promotions (such as Samsung Galaxy S), my storage was expanded, and I see in my account that I have 9.75 GB available.
Due to a phone change (I assume), Dropbox seems to be not accounting for my storage limit, but it still shows it as available in my account.
When I check my current used space, it says 3 GB used out of 9.75 GB available.
How can I check/solve this available/limit space issue?
Thank you for your reply Mark
Let me clarify:
- In Dropbox "manage account", I see I have 9.75GB of storage. Also, I can see the status as "Using 2.9 GB of 9.75 GB.- My account is Dropbox Basic (and in the same manage account section I can see (Dropbox Basic Free - 2 GB of storage...)
- The reason why I have 9.75 GB is because of some promotions and benefits, such as the Samsung Galaxy S24 promotion (when I bought my phone)
- I used this phone and Dropbox on 3 devices for years, without any warning or message from Dropbox.
- Now, I changed my phone, reinstalled Dropbox, and synced it, and after a while, I started to receive emails from Dropbox saying "You'll lose access to your files if you don't act soon!" and "Notice: Your files are about to stop syncing"
My question is if there is some issue/bug in Dropbox checking the limit of my space due to my current available space (9.75GB).
Hi Rich,
Yep, it's the same e-mail on the notification and the account. I only have the one Dropbox. Had it for probably 15 years!
Thanks,
Ben.
