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benhen31's avatar
benhen31
Explorer | Level 4
30 days ago

Email telling me I'm out of space and syncing has stoped, but I'm not.

I keep getting an email every few days telling me I'm out of space and syncing has stoped, but I'm not, and it hasn't. Dropbox works as normal, but I keep getting the e-mails. What gives?   Scr...
Quota
Storage space
Mark's avatar
Mark
Icon for Super User II rankSuper User II
avdm wrote:

Due to a phone change (I assume), Dropbox seems to be not accounting for my storage limit, but it still shows it as available in my account.

Sorry I'm not sure what you mean by this. 

 

Can you expand a bit?

avdm's avatar
avdm
Explorer | Level 4
20 days ago

Thank you for your reply Mark 
Let me clarify:
- In Dropbox "manage account", I see I have 9.75GB of storage. Also, I can see the status as "Using 2.9 GB of 9.75 GB.

- My account is Dropbox Basic (and in the same manage account section I can see (Dropbox Basic Free - 2 GB of storage...)

- The reason why I have 9.75 GB is because of some promotions and benefits, such as the Samsung Galaxy S24 promotion (when I bought my phone)
- I used this phone and Dropbox on 3 devices for years, without any warning or message from Dropbox.
- Now, I changed my phone, reinstalled Dropbox, and synced it, and after a while, I started to receive emails from Dropbox saying "You'll lose access to your files if you don't act soon!" and  "Notice: Your files are about to stop syncing"

My question is if there is some issue/bug in Dropbox checking the limit of my space due to my current available space (9.75GB).

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    20 days ago

    Are you positive on the new phone you have logged in to the correct account? If you add a file on that device does it appear on the website for example?

    • avdm's avatar
      avdm
      Explorer | Level 4
      20 days ago

      Yes, Mark 
      I'm using Dropbox with this account, as usual, and everything is working fine, including syncing across my devices. The test that you suggested, adding a file to my phone, is my primary use case and is working correctly. I can see these files on the web Dropbox and in my other synced devices.

      • Mark's avatar
        Mark
        Icon for Super User II rankSuper User II
        20 days ago

        As long as you are under the limit then I'd ignore the email 🙂

         

        Its either a whoops in the system, an auto generated one (although not usually that low on quota) or a fake phishing one

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