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Forum Discussion

Susan P.11's avatar
Susan P.11
New member | Level 2
19 days ago

Dropbox says I'm out of storage even after deleting many of my files

I deleted loads of photos, videos and files but dropbox still says I am out of storage space.  What's up with that? How can I fix it?   
Storage space
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
19 days ago

Hi there Susan P.11 - sorry to hear about this.

 

Could you clarify what's shown in your plan page in regards to your quota exactly?

 

This will help us assist further. 

  • Susan P.11's avatar
    Susan P.11
    New member | Level 2
    19 days ago
    Your Personal Dropbox account is fullUsing 14.8 GB of 3.25 GB
     
     
     
    Regular files (14.5 GB)
     
    Backup (0 bytes)
     
    Replay (0 bytes)
     
    Shared files (262.3 MB)
    • Susan P.11's avatar
      Susan P.11
      New member | Level 2
      19 days ago

      Also my current plan is basic

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        19 days ago

        I see, thanks for the additional information Susan P.11 

         

        Do you see any folders that might be taking up this space on your homepage by any chance?

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