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oppewal's avatar
oppewal
Explorer | Level 3
2 years ago

Dropbox says full but is empty and does not synchronize

My dropbox is empty and won't sync. I have already reinstalled the app and cleared the cache. I work on an iMac with 8 gb of memory and my dropbox has 18 gb of memory. Does anyone know of a solution ...
Error Messages
Quota
Storage space
  • Jay's avatar
    Jay
    2 years ago

    Hi oppewal, thanks for bringing this to our attention.

     

    Could you check the plan page to see if the space is being taken up by shared folders or a backup?

     

    This will help me to assist further!

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi oppewal, thanks for bringing this to our attention.

 

Could you check the plan page to see if the space is being taken up by shared folders or a backup?

 

This will help me to assist further!

  • oppewal's avatar
    oppewal
    Explorer | Level 3
    2 years ago

    thank you. There where back-ups that i did't know of. I delete them and not it is finaclly working again.

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Glad to have helped out! If you need any further assistance in the future, please let me know.

       

      Enjoy your weekend!

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