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Forum Discussion

AnnGordon's avatar
AnnGordon
Explorer | Level 4
2 years ago

Dropbox is full but I have no files

Hi,   I was told my Dropbox was full so I deleted everything I don't need. I have checked the size of what I have left and it totals less than 3MB. Am I missing something?   Thanks, Ann   ...
Quota
Storage space
  • Jay's avatar
    Jay
    2 years ago

    Hi AnnGordon, thanks for bringing this to our attention.

     

    Could you try checking your backups page to see if you have any currently active?

     

    This will help me to assist further!

lemonbird's avatar
lemonbird
Explorer | Level 3

Hi, I am having the same problem, checked and deactivated my backups page, and still am getting this error message. What should I try?

Thanks!

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey lemonbird, sorry to hear you're having issues with this.

 

Can you follow these steps and let us know if they helped? 

 

1. Navigate to your backups page
2. Click on Show deleted backups
3. Select your backup and click on permanently delete
 

This should help get back your space. 

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