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SusannaBlue94's avatar
SusannaBlue94
Explorer | Level 3
11 days ago

Dropbox empty but keep getting storage full emails

I keep getting emails saying my storage is full but my dropbox is empty. No backups No shared folders No uploaded files No deleted files I have looked at my account on the web and on th...
Storage space
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
11 days ago

Thanks for the screenshots SusannaBlue94 - much appreciated.

 

And you're 100% sure that you're getting these emails to the email address that's associated with the account you're looking at - right?

 

When was the last email you received about being close to your account's storage limit? How many  have you received lately? 

  • SusannaBlue94's avatar
    SusannaBlue94
    Explorer | Level 3
    11 days ago

    Yes, I have gotten 3 emails so far on 10/21, 10/28, and 11/4.

    they are from no-reply at em-s. dropbox.com

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      11 days ago

      I see, thanks for the additional information, Susanna.

       

      Could you also share a screenshot of the email's content so that we can make sure we're on the same page?

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