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brett11's avatar
brett11
Helpful | Level 5
2 years ago

Dropbox Email Notice

Hi I got an email stating you're almost out of room and stating I only have the basic 2GB of storage but my account settings states otherwise showing my account has 9.5GB of storage? Why have I rece...
Storage space
  • Rich's avatar
    Rich
    2 years ago
    brett11 wrote:

    Is this just scare mongering by Dropbox or just forceful marketing or a technical issue?

    Likely just a false positive, or they're basing it on a percentage of free space. If you're not full, just delete it.

Ivanna499's avatar
Ivanna499
Explorer | Level 4

I've had the same issue too, 2 emails so far stating I am out of space, yet, I've only used 1.07 MG of my 2GB storage. I dislike that I am unable to contact a real person and not a bot. As those emails, they are marked  "don't reply." Again, like you, I feel like I'm being pressured to buy a larger storage. 

Rich's avatar
Rich
Icon for Super User II rankSuper User II
5 months ago
Ivanna499 wrote:

2 emails so far stating I am out of space, yet, I've only used 1.07 MG of my 2GB storage.

Have you checked your actual usage on your Plan page? Do you have anything listed on your Backups page?

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