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Vincehood's avatar
Vincehood
Explorer | Level 4
2 years ago

Dropbox app fills up entirely the local iPhone storage

Hello, I have a Dropbox Plus account which I share between my Mac, my Android Galaxy S21 and my wife iPhone SE. I am currently using only 22,1% of the 2 TB on my account. On her iPhone, Dropbox i...
Mobile
Storage space
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey Vincehood, thanks for letting us know about this.

 

Can you send us a screenshot from your settings, showing this behavior?

 

Have you also tried clearing up the cache/offloading the app from the device's settings?

 

And if you completely remove the Dropbox app, does the issue go away?

 

Let me know what you find.

  • Vincehood's avatar
    Vincehood
    Explorer | Level 4
    2 years ago

    • Vincehood's avatar
      Vincehood
      Explorer | Level 4
      2 years ago

      Hello Hannah

       

      >> Can you send us a screenshot from your settings, showing this behavior?

      see attached pictures above showing the Dropbox app settings on the iPhone

       

      Have you also tried clearing up the cache/offloading the app from the device's settings?

      >> If you mean, click on the gear icon in the Dropbox IOS app + Clear cache -> Yes, I have done it

       

      And if you completely remove the Dropbox app, does the issue go away?

      >> Yes, I came to the conclusion that the Dropbox is the one filling the phone local storage. So when I remove it + restart the phone, the problem is gone  (I get back the storage earlier used by the Dropbox app) but I have no Dropbox solution then...

       

      By the way I noticed the same problem on another iPhone we have (iPhone 8+ with IOS 16.0.2 + latest Dropbox client)

       

       

      Thanks

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Thanks for the screenshots, Vince!

         

        Can you also please go to the phone's Settings > General > iPhone storage > Dropbox and send us a screenshot of what you see there?

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