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Forum Discussion

ruka's avatar
ruka
Helpful | Level 5
2 years ago

Data can no longer be synced to due to being overquota

I am Japanese I'm using translation, so I'm sorry if there are incorrect expressions. I would be happy if you could forgive me. Please help me as I am in great trouble   Exceeded data capacity...
Quota
Storage space
Sync
  • Jay's avatar
    Jay
    2 years ago

    Could you attach a screenshot showing the error you're getting when clicking Manage Backups?

     

    What happens if you delete the backup from this page?

ruka's avatar
ruka
Helpful | Level 5

Thank you very much for your kind response.
How to check the function called dropbox backup
I didn't really understand.
What I can think of now is that it may be the cause that I could not download it to my computer.

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
2 years ago

You can check if it's enabled, and then disable it, using these steps.

  • ruka's avatar
    ruka
    Helpful | Level 5
    2 years ago

    thank you for your support

    I was able to get to the basic settings tab, but no matter where I look, there is
    Backup tab not found

    Instead
    There was a notation that automatically backs up in the nine dots on the upper left of the homepage.

    from the information received
    Click the Backup tab.
    Click Manage Backups.

    This item cannot be found.

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Could you attach a screenshot showing the error you're getting when clicking Manage Backups?

       

      What happens if you delete the backup from this page?

      • ruka's avatar
        ruka
        Helpful | Level 5
        2 years ago

        Thank you for your kind attention.

        Notated
        From this page you can go to management,
        I opened it
        Before I knew it (unintentionally), I found out that I had registered something from my smartphone device.
        When I deleted this backup, there was free space and everything was resolved.


        Jay, I wish you all the best in your future endeavors.

        Thank you, from the bottom of my heart.
        ruka

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