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Forum Discussion

ruka's avatar
ruka
Helpful | Level 5
2 years ago

Data can no longer be synced to due to being overquota

I am Japanese I'm using translation, so I'm sorry if there are incorrect expressions. I would be happy if you could forgive me. Please help me as I am in great trouble   Exceeded data capacity...
Quota
Storage space
Sync
  • Jay's avatar
    Jay
    2 years ago

    Could you attach a screenshot showing the error you're getting when clicking Manage Backups?

     

    What happens if you delete the backup from this page?

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

Hi ruka, thanks for bringing this to our attention.

 

It sounds like your account is overquota, which is preventing you from syncing.

 

Could you check to see if you have Dropbox Backup enabled on your account?

 

This will help me to assist further!

ruka's avatar
ruka
Helpful | Level 5
2 years ago

Thank you very much for your kind response.
How to check the function called dropbox backup
I didn't really understand.
What I can think of now is that it may be the cause that I could not download it to my computer.

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    You can check if it's enabled, and then disable it, using these steps.

    • ruka's avatar
      ruka
      Helpful | Level 5
      2 years ago

      thank you for your support

      I was able to get to the basic settings tab, but no matter where I look, there is
      Backup tab not found

      Instead
      There was a notation that automatically backs up in the nine dots on the upper left of the homepage.

      from the information received
      Click the Backup tab.
      Click Manage Backups.

      This item cannot be found.

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Could you attach a screenshot showing the error you're getting when clicking Manage Backups?

         

        What happens if you delete the backup from this page?

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