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Forum Discussion
Can't add shared folder even with sufficient space
I was invited to a shared folder that I'm trying to view and edit. When I try to open this folder or add it to my Dropbox, I am sent to the "out of space" page and prompted to upgrade. I am not out o...
Ok, issue got solved by two means:
a) the package to be received was indeed more than 2GB, which I didn't expect because they were "only" some audio files
b) I remembered having an old account (d'uh...) which I use now instead
Oh and I did seem to hijack another topic? Sorry about that, new to this board, thought I've started a new one...
Mark
Super User II
Super User IIIf it isnt letting you accept the share is bigger than your available space. As you arent told how big the share is when trying to join you have no way of knowing the size of it - note any size message within the error is how much more space you need on top of what you already have, not, what the size of the folder is.
The other thing to add is check if you have enabled Backup which can use quota up and be 'hidden': www.dropbox.com/backups
Thanks for the info. I'm struggling a bit with the backup enabling (I can't choose what folder/files I want to backup, the suggested options to choose folders from leave me confused, and I can't point dropbox towards my chosen folder...). For now I try to contact the friend about the file size.
- Hannah
Dropbox Staff
Hey supernaut, if you need help enabling backup, please send us a screenshot of the options you see along with which folders you are trying to choose, but can't, so we can have a look too.
This is the navigation I'm offered. I still don't understand why I have to backup anything to get the files my friend sent me. Doing the backup also eats up my storage space. I think I'm doing stuff now that's beyond the issue at hand.
I used dropbox a lot years ago on a different account and it seemed to be so easy... 😅
