We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

smithtim47's avatar
smithtim47
New member | Level 2
2 months ago

Why were some of my folders moved into the Dropbox folder, leaving behind aliases, on Mac OS Sonoma?

     Last night I experienced a weird and unsettling problem. All of a sudden, without any discernible reason, I lost permissions to access both my Desktop and Documents folders in MacOS Sonoma 14.6. Running Disk Utility and CleanMyMac to try to fix the problem did not work. I wound up calling Apple Support and got the problem diagnosed and solved, but I want to know how it happened in the first place.

     Here's what the situation turned out to be: both my Desktop and Documents folders had somehow gotten migrated to my Dropbox account (inside of a folder named Mac) and in the process I lost access to them. Apparently what I'd been seeing in my Desktop and Documents folders were aliases pointing to the Dropbox location of the original files. How did this happen? I certainly didn't put them there myself. The files are still there, because I'm kind of afraid to move them back to their original home, lest I lose them altogether in the process.

   So, I need to know if it's safe to move them. Unless there is some good reason (i.e., a good feature in Dropbox) to keep those files there, I'd really like to move them to their proper home on my hard drive.

   I'd really appreciate any help and guidance I can get on this. Thanks ever so much!

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff

    Hi smithtim47, thanks for bringing this to our attention.

     

    Is it possible that you enabled the Dropbox Backup feature on your device?

     

    Have you recently made any changes to your Dropbox account, or signed into a different account entirely?

     

    This will help me to assist further.

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!