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DropBilly's avatar
DropBilly
Explorer | Level 3
6 months ago

Why can't the recipients of a shared link access it from the web, but are asked to open the app?

I have a dropbox account and use it on on my iOs apps as well as app on MacBook and iMac.     I want to be able to share the documents in one folder with a few people (Advance Healthcare Direct...
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  • Hannah's avatar
    Hannah
    6 months ago

    Hey DropBilly, thanks for the screenshot and the additional info.

     

    If they just tap on "View folder", where does it redirect them to?

DropBilly's avatar
DropBilly
Explorer | Level 3

Thanks for your response Nancy.  Here's a screenshot when someone on their iPhone clicks on a link I sent.  As I said in my original post, previously when I sent a link to a folder on my dropBox and it was clicked on an iPhone, it would simply open the folder whether you had the app or not. Now it says "You need the new app to continue"

 

EspaceSud's avatar
EspaceSud
New member | Level 2
6 months ago

The "view folder" is too small. It's not clear for most of our users.

Bad UX so far.

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