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Forum Discussion

kbblack's avatar
kbblack
Helpful | Level 6
2 years ago

Videos Automatically convert from .mov to .mp4

Does anyone know how to stop Dropbox from converting videos (that are uploaded by me or sent to me ) from .mov to .mp4? It is happening automatically and I do not need them converted.   Thank you...
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  • kbblack's avatar
    kbblack
    2 years ago

    Hi

    It was happening if I or anyone else uploaded from their phone or computer. I tried both as well. I managed to shut it off with the clue given me in the previous response. It seems that when I made the folder, it automatically included a rule to convert any video from .mov to .mp4. Not sure why, I did not set. that up. Maybe it is a default?

    Thank you!

    Ken

kbblack's avatar
kbblack
Helpful | Level 6

Hi,

 

I simply made a shared folder. Shared it with two people. Whenever I, or they upload a .mov video recorded from their phone or Camera - it converts and makes an mp4 copy and I cannot figure out how to stop it.

 

I do not know how to set up an Automated folder.

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi kbblack, sorry to jump in here! 

 

How are you uploading the files? Do you use your mobile app, desktop or browser? 

 

If you're using our mobile app, do you use camera uploads, or manually uploading the content?

  • kbblack's avatar
    kbblack
    Helpful | Level 6
    2 years ago

    Hi

    It was happening if I or anyone else uploaded from their phone or computer. I tried both as well. I managed to shut it off with the clue given me in the previous response. It seems that when I made the folder, it automatically included a rule to convert any video from .mov to .mp4. Not sure why, I did not set. that up. Maybe it is a default?

    Thank you!

    Ken

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Glad to hear it's sorted now and thanks for keeping us in the loop too kbblack 

       

      See you around the Community and take care, Ken. 

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