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Wisdor's avatar
Wisdor
New member | Level 2
7 years ago

Upload keeps getting stuck

Int he past month on 6 different macs at work, Dropbox keeps getting stuck uploading files. You have to unlink dropbox, relink it, synch nothing, then synch individual folders one at a time. Its star...
Desktop
Sync
  • apraetor's avatar
    apraetor
    7 years ago

    This behavior can be expected any time a file stored in Dropbox is locked for exclusive access.

     

    What kinds of files is it getting stuck on? I've encountered behavior similar to what you describe, when I attempted to store an Eclipse software project inside of Dropbox. Any time the project was open Eclipse would lock access to certain files; Dropbox would attempt to sync them, and get "stuck"; it wouldn't just skip over them. As soon as I closed Eclipse Dropbox would resume syncing. 

     

    As you said, when you zipped them you were able to upload them successfully. So it sounds like you're describing a situation where the files are being locked because they're currently open.

     

    To verify that the issue isn't something to do with filenames, you can also check here.

     

    Mod note: edited to update link in post [last update 2022]

Sanchez's avatar
Sanchez
Icon for Dropbox Staff rankDropbox Staff
Hey Wisdor, welcome to our community! 

Does this just happen on Macs? When the sync is stuck, do you get any messages or errors? 

Are your Macs running updated versions of MacOS? Are they running the latest version of our desktop app, 42.4.114? 

Have a look at this article for some common issues and solutions for stuck syncing, and here for reasons that files may not sync when using a combination of Macs and Windows machines. 

Let me know how this goes. 
Cheers! 
Wisdor's avatar
Wisdor
New member | Level 2
7 years ago

Hi, Yes just Macs. All running current versions of OS. Dropbox running current version 42.4.114

 

I read the common issues article. There are no windows machines involved. :(

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