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Filmmaker26's avatar
Filmmaker26
New member | Level 2
5 years ago

Unable to upload .mov videos

Trying to upload big mov files to Dropbox Professional account but error messages tells me that these files are not taken by Dropbox and cannot be transfered...anybody knows what to do?
Dropbox Pro
Error Messages
Sync
upload
  • ErikLewis's avatar
    ErikLewis
    5 years ago

    I figured it out.  I did not notice that some of the files were not local but in the icloud... I had to down load them first to drag them or upload them to dropbox.   Might work for you.  

Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
5 years ago

Hey Filmmaker26, let's see what we can find on this. 

 

I'll just need a few more details to make sure that I have a better understanding of your concern:

  • Where are you trying to upload these files to? Is it the website, the desktop app, or the mobile app? 
  • Could you send me a screenshot of the error message?
  • Does this happen with all video files?

Keep me posted!

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